Terms of service

Last updated: February 2026

These Terms of Service (“Terms”) govern your use of the Studio McKinney website and the purchase of any products or services from us.

Studio McKinney is operated by Johanna McKinney trading as Studio McKinney (“we”, “us”, “our”).

By using this website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the website.

Nothing in these Terms affects your statutory rights under UK law.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • The information you provide is accurate and complete

You are responsible for maintaining the confidentiality of any account details.

2. Products and Services

We sell:

  • Original artworks

  • Limited edition and open edition fine art prints

  • Custom illustrations

  • Fine art pastel and oil portrait commissions

All artwork is created using professional materials and described as accurately as possible.

Please note:

  • Colours may vary slightly depending on screen settings

  • Framing may vary slightly due to handcrafted processes

  • Dimensions are approximate unless otherwise stated

We reserve the right to amend product descriptions at any time.

3. Orders and Contract Formation

When you place an order, you are making an offer to purchase.

A contract is formed only when we confirm acceptance of your order by email.

We reserve the right to refuse or cancel any order before acceptance. If payment has been taken and we cancel the order, a full refund will be issued.

4. Prices and Payment

All prices are listed in GBP (£).

Unless otherwise stated, prices do not include:

  • Shipping

  • Customs duties

  • Import taxes (for international orders)

Full payment is required at checkout for:

  • Prints

  • Small illustrations

  • A4 illustrations

For commissioned fine art portraits, payment terms will be agreed in writing at the time of booking.

We reserve the right to change prices at any time, but changes will not affect confirmed orders.

5. Custom and Commissioned Work

Custom illustrations and commissioned portraits are made to order.

Once work has commenced, orders for personalised or custom artwork cannot be cancelled except as required under UK consumer law.

By submitting reference photographs, you confirm that:

  • You own the images or have permission to use them

  • You grant us permission to use them solely for creating your artwork

We retain copyright in all artwork created unless otherwise agreed in writing.

We may display commissioned work for portfolio or promotional purposes unless you request confidentiality in writing at the time of booking.

6. Shipping and Delivery

Delivery timeframes are estimates only.

Risk in the goods passes to you when the goods are delivered to the address you provided.

If goods arrive damaged, you must notify us within 48 hours and provide photographic evidence of:

  • The outer packaging

  • The damaged item

  • The shipping label

Nothing in this section affects your statutory rights.

7. International Orders

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Any local handling charges

We are not responsible for delays caused by customs processing.

8. Consumer Rights

If you are a UK consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

If goods are faulty, not as described, or not fit for purpose, you may be entitled to repair, replacement or refund.

For non-custom goods purchased online, you may have the right to cancel within 14 days of delivery. Full details are provided in our Refund and Returns Policy.

Personalised or bespoke goods are exempt from cancellation once production has begun.

9. Intellectual Property

All artwork, images, text, branding, and website content are owned by Johanna McKinney trading as Studio McKinney and are protected by UK and international copyright laws.

You may not:

  • Reproduce

  • Distribute

  • Modify

  • Sell

  • Create derivative works

Without prior written permission.

Purchase of artwork does not transfer copyright.

10. Website Use

You agree not to use this website:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To transmit malicious code

  • To attempt unauthorised access to systems

We reserve the right to suspend access for misuse.

11. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter that cannot legally be limited

To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of data

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

12. Privacy

Personal information is handled in accordance with our Privacy Policy.

Our website is hosted by Shopify, which processes certain data in order to operate the store.

13. Termination

We may suspend or terminate website access if these Terms are breached.

Any provisions which by their nature should survive termination shall continue in effect.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page.

15. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction.

16. Contact Information

Johanna McKinney trading as Studio McKinney
Email: studiomckinney@outlook.com
Telephone: 07531 286447