Shipping policy

Shipping & Delivery Policy

Last updated: 8 August 2026

At Studio McKinney, I take care to package every order securely so that your artwork and products arrive safely and in excellent condition.

This page explains where I ship, how much delivery costs, when your order will be dispatched and what to do if your parcel is delayed, lost or arrives damaged.

1. Where I ship

Studio McKinney currently ships orders to:

  • United Kingdom: Yes

  • International: Upon request (please contact me before ordering)

Please note that international customers may be responsible for any customs duties, import taxes or other charges applied by the destination country. These charges are outside Studio McKinney's control.

2. UK delivery

UK orders are sent using a suitable postal or courier service depending on the size, value and nature of your order.

Available delivery options are:

Delivery option Price Estimated delivery
Standard UK Delivery From £1.50 3-5 working days
Tracked UK Delivery From £2.80 1-3 working days
Express Delivery From £2.30 1-2 working days

The delivery options and exact cost available for your order will be displayed at checkout.

Please note that estimated delivery times are provided by the delivery service and are not guaranteed delivery dates.

3. Processing and dispatch times

I aim to process and dispatch standard orders within 3 to 5 working days of receiving your order.

Orders are normally dispatched Monday to Friday, excluding UK bank holidays.

During particularly busy periods, including Christmas, new collection launches, exhibitions and events, dispatch may take slightly longer.

If there is likely to be a significant delay in processing your order, I will contact you using the details provided when you placed your order.

Made-to-order and personalised items

Made-to-order, personalised and commissioned artwork takes longer to produce and is subject to its own production timescales.

The estimated timeframe for these products will be stated on the relevant product page or agreed with you before your order is confirmed.

Please do not use the standard dispatch timeframe above for commissioned artwork.

4. Estimated delivery times

Once your order has been dispatched, typical UK delivery times are:

Standard UK delivery: approximately 3-5 working days

Tracked UK delivery: approximately 1-3 working days

Express delivery: approximately 1-2 working days

These are estimated delivery times rather than guaranteed dates.

Delivery may occasionally take longer due to circumstances outside Studio McKinney's control, including postal delays, adverse weather, industrial action or other disruption to the delivery network.

5. Tracking

Where a tracked service has been selected, you will receive tracking information when your order has been dispatched, where the service provides this.

Please check your tracking information before contacting Studio McKinney about a delayed parcel, as the tracking information may provide the most up-to-date information about its location.

6. Delayed parcels

If your parcel has not arrived within the expected delivery timeframe, please contact me at:

hello@studiomckinney.co.uk

Please include your order number and, where applicable, your tracking number.

I will investigate the delivery with the relevant postal or courier service.

Please bear in mind that a parcel can sometimes be delayed while still making its way through the delivery network.

If a parcel is confirmed as lost, I will work with the delivery provider to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Your statutory consumer rights are not affected by this policy.

7. Lost parcels

If your order appears to have been lost in transit, please contact Studio McKinney so that I can investigate this with the delivery provider.

I will not ask you to resolve the issue directly with the courier where the delivery contract is with Studio McKinney.

If an order is confirmed as lost, I will provide an appropriate remedy in accordance with UK consumer law.

This may include a replacement or refund, depending on the circumstances and availability of the item.

8. Parcels showing as delivered

If tracking shows that your parcel has been delivered but you have not received it, please:

  1. Check whether it has been left in a safe place.

  2. Check with other members of your household.

  3. Check whether a neighbour has accepted it.

  4. Check any delivery notification for additional information.

  5. Contact Studio McKinney if you still cannot locate the parcel.

I will investigate the delivery with the relevant delivery provider.

9. Damaged parcels

I package orders carefully, but unfortunately damage can occasionally occur during transit.

If your parcel arrives damaged, please contact me as soon as possible at:

hello@studiomckinney.co.uk

Please provide:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of any visible damage to the packaging

  • Clear photographs of the damaged item

  • A brief description of the damage

Please keep the packaging and damaged item until the matter has been resolved, as they may be required as evidence for a delivery claim.

If your item has been damaged during delivery, I will work with you to resolve the issue and provide an appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include a replacement, repair, price reduction or refund.

10. Incorrect or missing items

If you receive an item that you did not order, or an item is missing from your order, please contact me at hello@studiomckinney.co.uk as soon as possible.

Please provide your order number and details of what you received.

I will investigate the issue and arrange the appropriate solution.

11. International delivery

International orders are sent using the delivery service selected at checkout.

International delivery times vary depending on the destination and delivery service selected.

Please be aware that international deliveries may be subject to customs checks and delays.

Any customs duties, import taxes, handling fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Studio McKinney cannot guarantee delivery dates for international orders where delays occur after the parcel has left the UK.

12. Delivery addresses

Please make sure your delivery address is correct before completing your order.

If you realise that you have entered an incorrect address, please contact Studio McKinney as soon as possible.

I will do my best to correct the address before the order is dispatched, but this cannot always be guaranteed.

Once an order has been dispatched, it may not be possible to change the delivery address.

13. Delivery to safe places

If you provide specific delivery instructions or authorise a courier to leave your parcel in a particular place, please be aware that this may affect responsibility for the parcel once it has been delivered in accordance with those instructions.

Where possible, I recommend choosing a secure delivery address where someone can receive the parcel.

14. Questions about delivery

If you have any questions about your order or delivery, please contact:

Studio McKinney
Email: hello@studiomckinney.co.uk
Website: www.studiomckinney.co.uk

I will always aim to resolve delivery issues as quickly and fairly as possible.

Your statutory rights

Nothing in this Shipping & Delivery Policy affects your statutory rights under UK consumer law.

Where there is any conflict between this policy and your legal rights, your legal rights will apply.