Shipping policy
Last updated: February 2026
Studio McKinney is based in the United Kingdom and ships both within the UK and internationally.
Processing Times
Original Artwork & Pastel Commissions
Each piece is created to order. Estimated completion times are provided at the point of booking. Once artwork is completed and fully dry (where applicable), it will be prepared for dispatch.
Framing may add an additional 1–2 weeks to the overall timeline.
Illustrations (A5 & A4)
Illustrations are typically completed within the timeframe stated at booking. Please allow additional time during peak periods.
Limited Edition & Open Edition Prints
Prints are made to order. Please allow 5–10 working days for production before dispatch.
If there are any unexpected delays, you will be contacted promptly.
Shipping Within the UK
Orders are shipped via tracked courier or Royal Mail Tracked services.
Delivery times after dispatch are typically:
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1–3 working days for smaller items
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1–5 working days for larger or framed pieces
Shipping costs are calculated at checkout based on item size and destination.
All original artworks and framed pieces are fully insured in transit.
International Shipping
International shipping is available on selected items.
Delivery times vary by destination and are typically:
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5–14 working days after dispatch
International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country. These are not included in the purchase price or shipping cost.
Please note that customs delays are outside of our control.
Packaging
Original artwork and framed pieces are carefully wrapped and packaged to ensure safe arrival. Larger works may be shipped via specialist art courier where appropriate.
Unframed prints and illustrations are sent in protective sleeves and rigid packaging to prevent bending.
Risk & Delivery Responsibility
Under UK Consumer Contracts Regulations, responsibility for goods remains with Studio McKinney until they are delivered into the customer’s possession.
If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of:
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The outer packaging
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The damaged item
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The shipping label
We will arrange a suitable resolution.
Lost or Delayed Items
If your order has not arrived within the expected delivery window, please contact us at:
We will investigate with the courier and keep you informed.
Incorrect Shipping Details
Customers are responsible for providing accurate delivery information at checkout.
Studio McKinney cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.
Contact
If you have any questions regarding shipping, please contact:
Studio McKinney
Email: studiomckinney@gmail.com